PTK-GB Ltd. is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
PTK-GB Ltd. may collect personal information which we receive when:
We may collect the following types of information:
Why do we collect this information?
We collect your personal information to:
How do we collect this information?
We collect personal information:
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, or your details have changed, then please contact us as we have outlined below, and we will use reasonable endeavours to correct.
Keeping your information safe and secure
PTK-GB Ltd. is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We have technical and organisational measures in place to protect your personal information.
However, we understand that even the best laid plans can sometimes go wrong. In the unlikely event that we, or one of our partners or suppliers, accidentally compromise the confidentiality, integrity or availability of your data, then we will endeavour to notify you within 72 hours of becoming aware of the incident. We will do this by informing you via the contact details that we have recorded on our customer database.
Third-party (Sub Processor) Organisations
For our general day to day data processing activities, we use third-party organisations to help us administer and monitor the services we provide:
Access to your personal information is only allowed when required by law or is required as part of our fulfilling our service obligations. We do not, and will never, sell or share your personal information with other third parties.
Third Countries or International Organisations
Where possible, we will host information in a secure data centre based in the UK, and utilise services that are hosted in the UK or the EU / EEA. Like many organisations, we may use software and services where data may be transferred outside of the UK or EEA The following third countries (ie. where your information is not held in the European Union / EEA) are listed below will receive your personal data for the processing activity as detailed below.
(non EU / non EEA / International organisation)
Purpose of processing
Safeguards in place and further information
Xero – hosted in New Zealand and EU.
Accountancy, invoicing etc
Standard Contractual agreements are in place with companies if data is transferred outside of the EU. Additional information is held here
Hosted in the US
Standard Contract Clauses
Link to additional information is here
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To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
How long do we keep personal information?
We will only retain customers’ personal information for as long as is required to carry out a particular purpose or to meet a particular obligation. In order that we are able to provide the best possible service to you, we have agreed and documented retention schedules that we consider to be relevant and proportionate to the service we are providing. If you would like more information on our retention periods, then please contact us, using the details below.
From time to time, we may process your information as part of the day to day running of PTK GB Ltd. . It is in our joint interests to ensure that our processes and systems operate effectively in order that we can continue the high quality of service to you. This may include processing your information to:
If you have consented to receive marketing information, you may opt-out at a later date by writing to us at email@example.com. You have a right at any time to stop us from contacting you for marketing purposes.
Links to other websites:
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
Access to personal information
We take the management of your information very seriously. Please do contact us if:
If you ever have any concerns that we are not processing your personal information in accordance with the law, please contact us using the email address or postal address as follows:
PTK-GB Limited Flynn Row Stoke on Trent Staffordshire England ST4 2SE
How to contact us:
Stoke on Trent
You may contact us by e-mail at firstname.lastname@example.org You may call us at +44 (0)1782 461344